Return a parcel
Enter your return code
Don't have a return code? Contact the retailer you purchased from to get one.
The return process
Get a return code
Request a return code from the retailer you purchased from
Enter your details
Enter your return code and personal details
Print your label
Print your return label or use our Print In ParcelShop service
Return your parcel
Drop off your parcel or arrange a collection
Frequently Asked Questions
How do I get a return code?
Return codes are provided by the retailer you purchased from. Contact their customer service team or check your order confirmation email for return instructions.
Is there a fee for returning items?
Return fees vary depending on the retailer's policy. Some retailers offer free returns, while others may charge a fee. This will be specified when you enter your return code.
What if I don't have a printer?
You can use our Print In ParcelShop service at selected locations. Simply show your QR code or return reference at the ParcelShop, and they'll print your label for you.
How long will it take for the retailer to process my return?
Processing times vary by retailer. Typically, it takes 3-5 working days for your return to reach the retailer, and then an additional 3-7 working days for them to process the refund.
Can I track my return?
Yes, you'll receive a tracking number once your return is processed. You can use this to track your return on our website or app.
Accessibility
Set accessibility preferences for all your future deliveries in one go using the Dynamic Haul app or website
