How can we help you?

You can track your parcel by entering your tracking number on our tracking page. You'll receive updates on your parcel's journey from collection to delivery.

If you've missed a delivery, our courier will leave a calling card with instructions on how to arrange redelivery or collection from a local ParcelShop. You can also check the status of your delivery using your tracking number.

To return a parcel, you'll need a return code from the retailer. Once you have this, visit our returns page, enter your code, and follow the instructions to print your label and drop off your parcel.

Our parcel prices start from £2.62 for standard delivery within the UK. The final cost depends on the size, weight, and destination of your parcel, as well as the delivery service you choose. You can get a quote on our send page.

Prohibited items include dangerous goods, flammable items, aerosols, alcohol, firearms, live animals, and perishable goods. For a complete list, please check our prohibited items guide.

We're sorry to hear you're not happy with our service. You can make a complaint by contacting our customer service team via phone, email, or live chat. Please provide your tracking number and details of the issue so we can investigate and resolve it for you.